This Refund Policy explains how Sitano LLC ("Sitano", "we", "us", or "our") handles payments, cancellations, and refunds for the services we provide (the "Services"). It should be read together with our Terms & Conditions.
Our Services are professional marketing engagements — including website design and development, Google Business Profile and local search optimization, and reputation and growth programs. Each engagement is set out in a separate written agreement or proposal between you and Sitano. Where that agreement states refund or cancellation terms that differ from this page, the terms of the signed agreement apply.
Most projects begin with a deposit or onboarding fee. This reserves your place in our schedule and covers discovery, research, and planning work that starts immediately. Deposits are non-refundable once that work has begun.
If you cancel before any work has started, you may request a full refund of the deposit within 7 days of payment.
For one-time projects billed at a fixed price, you may cancel at any time by notifying us in writing. On cancellation we will:
Once a project has been completed and delivered, fees are non-refundable. If you are not satisfied with a deliverable, please contact us — revisions are handled under the scope set out in your agreement.
Ongoing services — such as monthly monitoring, maintenance, or growth retainers — are billed in advance for each service period. You may cancel a recurring service at any time by giving us written notice at least 14 days before your next billing date.
Cancellation takes effect at the end of the current paid period. We do not provide partial or pro-rated refunds for a month already in progress, and your Services remain active for the remainder of that period.
Some engagements involve costs paid to third parties on your behalf — for example advertising spend, domain registration, hosting, premium plugins, stock assets, or software licenses. These amounts are non-refundable once spent or purchased, as they are governed by the terms of the relevant third-party provider.
Refunds are not available where:
To request a refund, email us at contact@sitano.co with the name on the account, the invoice or payment reference, the date of payment, and the reason for your request. We aim to acknowledge every request within 3 business days and to reach a decision within 10 business days.
Approved refunds are issued to the original payment method used for the purchase. Once processed, funds typically appear within 5–10 business days, though the exact timing depends on your bank or payment provider. Any transaction or currency conversion fees charged by third-party processors are not recoverable by us and may be deducted from the refunded amount.
If you believe an invoice is incorrect, please contact us first so we can review it with you. We will always try to resolve billing questions directly. Raising a chargeback before contacting us may result in the suspension of active Services while the dispute is investigated.
We may update this Refund Policy from time to time to reflect changes in our Services or for other operational, legal, or regulatory reasons. When we do, we will revise the "Last updated" date above. Changes apply to engagements entered into after the revised date.
If you have any questions about this Refund Policy, please contact us at contact@sitano.co or by mail at Sitano LLC, 30 N Gould St, Ste N, Sheridan, WY, 82801, USA.
